Return and Refund Policy of Shiran Travels & Tours LTD
Last Updated: 20/02/2024
Thank you for booking your travel experience with Shiran Travels & Tours LTD. We are committed to ensuring your satisfaction with our services. Below are the terms and conditions of our Return and Refund Policy.
Cancellations by the Customer
- More than 30 days before the start of the service: Customers are entitled to a full refund of the deposit paid, less any transaction or administrative fees incurred.
- 15 to 30 days before the service begins: Customers are eligible for a 50% refund of the total booking cost.
- Less than 15 days before the service begins: No refunds will be provided.
Cancellations by Shiran Travels & Tours LTD
- In the unlikely event that Shiran Travels & Tours LTD must cancel a tour or service due to unforeseen circumstances or situations beyond our control, customers will be offered an alternative date or tour. If the alternative is not suitable, a full refund will be issued to the customer.
Modifications by the Customer
- Customers wishing to modify their booking may do so subject to availability. Any additional costs associated with the modification will be clearly communicated and charged accordingly.
Non-refundable Services
- Certain services, such as tickets for events or attractions, are non-refundable once booked. This will be clearly stated during the booking process.
Refund Process
- To initiate a refund, customers must contact Shiran Travels & Tours LTD via email or phone, providing the booking reference and details of the refund request.
- Refunds will be processed using the original method of payment within a certain number of days (e.g., 14-30 days, depending on your bank and payment method).
Force Majeure
- No refunds will be given for cancellations or modifications due to circumstances beyond Shiran Travels & Tours LTD’s or the customer’s control, such as natural disasters, pandemics, or political unrest. However, we will work with customers to reschedule or provide credit for future services where possible.
Contact Us
If you have any questions or concerns regarding your booking or this Return and Refund Policy, please contact us at:
- Email: info@shirantravels.com
- Phone: +94 777 20 97 67
- Address:
UK Office
Shiran Travels & Tours LTD,
Office 9699, 182-184 High Street North,
East Ham, London,
United Kingdom, E6 2JA
Sri Lanka Office
Shiran Travels & Tours (Pvt) Ltd,
176/C, Kommala,
Bentota,
Sri Lanka,
80500
